Delivery & Service Fees

📦 Delivery Experience

In-stock merchandise: For merchandise that is in-stock, payment in full or credit approval for the full amount is required. We will deliver your furniture at your earliest convenience. Note: we cannot hold merchandise beyond 30 days.

Out-of-stock merchandise: For merchandise that is not immediately available, a 50% deposit or credit approval for the full amount is required. We will notify you as soon as your merchandise arrives and is ready for delivery. Payment in full will be required at that time.

What if the items on my order are out of stock when I am ready to take delivery? We partner only with the best manufacturers that provide high-quality products in a timely and consistent manner. If an item is out of stock, we guarantee that more is on the way. Our goal is to have everything we offer in-stock and available for immediate delivery, minimizing any wait time for you.

Split Deliveries: If you request two different delivery dates, you will be charged $200 + tax collected at the time of purchase (a $100 local delivery fee for each delivery.)

Drop Ship Deliveries: If you request Drop Ship Delivery via our ecommerce site, shipping will be calculated at the time of checkout.

🗓️ Reschedule Procedure

In the event you need to reschedule your delivery date, please call our Customer Care Center at least 48 hours in advance. If you are not home on the day of your delivery, or if you do not request to reschedule at least 48 hours in advance, a $110 + tax redelivery charge will apply.

Phone #: 1-970-422-8644

✅ Before Your Delivery

Before delivery, we will contact you via phone or email to remind you of your delivery date, and confirm times. The day prior to delivery, you will be notified of your 3-hour delivery window.

🏠 Day Of Delivery Checklist

We want you to have a great delivery experience and start enjoying your new furniture! Please be aware of the following:

• The merchandise will be carefully inspected prior to delivery. If you have any questions or concerns, please call the Customer Care Center at 970-422-8644 while the driver is present or notate your concern on the delivery document you sign.
• Please make sure someone over 18 years of age is home to accept the delivery.
• Please have the room ready and cleared for your new furniture.
• If you live in an apartment building or complex, please make sure the building requirements are met for the delivery date (e.g., prior notification, elevator reservation, certificate of insurance).
• Furniture Size: Please carefully measure all doorways, entrances, and elevators to make sure your new furniture will fit.
• Delivery damages must be reported within 24 hours of delivery.

Note: If we are prevented from completing a delivery (as in the examples above), store credit will be issued less the delivery fee. Cancellations/refunds will not be accepted. We are unable to move or remove your old furniture without a separate removal package, nor can we install anything on walls, ceilings, or electronic equipment.

📍 Customer Pick-Up Information

Pick Up Hours for all locations:

Monday through Friday 10:00 AM to 6:00 PM

Pick-Up Location: 489 S Camino Del Rio Durango, CO 81303